During a project persistently a project manager has to do negotiations both inside and outside of the organization. So a project manager has to know that how to determine conflict to maintain a high-performing band.
Negotiations
The best project manager has to play different roles in a single project. And a role which a project manager always seems to play is the role of a good negotiator in negotiation and conflict management. A project manager can play this role from the entire team, clients, and stakeholders for the goodwill of the project. Mainly there are two main classifications of negotiations, let’s talk about them.
Competitive Negotiation - In this type of negotiation, the approach is to take the action as a contest that is to be victory or defeat, competitive negotiation also known as distributive, positional or hard-bargaining negotiation.
Collaborative Negotiation – This type of negotiation is exactly opposite to the competitive negotiations. The main objective of this negotiation is to create a win-win situation. Most of the project managers preferred collaborative negotiation, as it creates long-term relations and avoids the conflict with others.
Conflict Resolution
The second important role of the project manager is a conflict resolver. It is just like negotiation types of the condition which can occur at any time and many times between team, clients, and stakeholders. Project managers mostly use the given below tips in negotiation and conflict resolution.
Listen, Then Speak Out
Just listing the issues of team, clients, and stakeholders is the first important thing in conflict resolution. A good team manager should listen to all the issues to completely understand them and then start the process of troubleshooting.
Gather the Group
A smart team leader arranges a meeting with all concerned parties to talk about the issue. And in this meeting, he gives a chance to speak to everyone to understand the conflict. This type of group meeting may also advance a resolution that will satisfy everybody.
Be Impartial
A team leader never gives an opinion that favors any individual. If he is partial towards any person, he tries to access the situation from all sides to give a reasonable and practical solution.
Encourage Teamwork
Support the team through motivation & encouragement is the best way to unite them and keep away from any confliction. And in case of conflict, this is also a very effective technique and will actually make the workforce think about the value of working in a team.
It is very important to note that while resolving office conflicts, you need to keep in mind your company’s set of laws and policies.
Negotiations
The best project manager has to play different roles in a single project. And a role which a project manager always seems to play is the role of a good negotiator in negotiation and conflict management. A project manager can play this role from the entire team, clients, and stakeholders for the goodwill of the project. Mainly there are two main classifications of negotiations, let’s talk about them.
Competitive Negotiation - In this type of negotiation, the approach is to take the action as a contest that is to be victory or defeat, competitive negotiation also known as distributive, positional or hard-bargaining negotiation.
Collaborative Negotiation – This type of negotiation is exactly opposite to the competitive negotiations. The main objective of this negotiation is to create a win-win situation. Most of the project managers preferred collaborative negotiation, as it creates long-term relations and avoids the conflict with others.
Conflict Resolution
The second important role of the project manager is a conflict resolver. It is just like negotiation types of the condition which can occur at any time and many times between team, clients, and stakeholders. Project managers mostly use the given below tips in negotiation and conflict resolution.
Listen, Then Speak Out
Just listing the issues of team, clients, and stakeholders is the first important thing in conflict resolution. A good team manager should listen to all the issues to completely understand them and then start the process of troubleshooting.
Gather the Group
A smart team leader arranges a meeting with all concerned parties to talk about the issue. And in this meeting, he gives a chance to speak to everyone to understand the conflict. This type of group meeting may also advance a resolution that will satisfy everybody.
Be Impartial
A team leader never gives an opinion that favors any individual. If he is partial towards any person, he tries to access the situation from all sides to give a reasonable and practical solution.
Encourage Teamwork
Support the team through motivation & encouragement is the best way to unite them and keep away from any confliction. And in case of conflict, this is also a very effective technique and will actually make the workforce think about the value of working in a team.
It is very important to note that while resolving office conflicts, you need to keep in mind your company’s set of laws and policies.
